Legal & Platform Rules

juangame Terms & Conditions

These terms govern your access to and use of the juangame platform. Please read them carefully before registering or playing. By creating an account, you confirm that you have read, understood, and agreed to these conditions.

Last updated: June 2026

Eligibility – 21 and Above

juangame is strictly for players aged 21 years or older located in the Philippines. Age verification is required before any withdrawal can be processed.

One Account Per Person

Each player is permitted one registered account only. Duplicate accounts may be suspended and balances forfeited pending investigation.

PHP Transactions Only

All deposits and withdrawals are processed in Philippine Peso. juangame does not accept cryptocurrency or foreign currency for gaming transactions.

Account Security

You are responsible for keeping your login credentials confidential. Notify support immediately at [email protected] if you suspect unauthorised access.

Responsible Gaming Commitment

juangame provides self-exclusion, deposit limits, and session time tools. Players experiencing difficulties are encouraged to use these features or contact support.

Terms May Be Updated

juangame reserves the right to update these terms at any time. Continued use of the platform after an update constitutes acceptance of the revised terms.

01 Acceptance of Terms

By accessing the juangame website at juangame.onl or the juangame mobile application, creating an account, or placing any bet, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. These terms form a binding legal agreement between you and juangame.

If you do not agree with any part of these terms, you must not register an account or use the platform in any way. Continued use of juangame following any update to these terms constitutes your acceptance of the revised version.

Important: These terms apply to all use of the juangame platform including the website, mobile site, and App, regardless of how you access them.

02 Eligibility and Account Registration

To register and use juangame, you must meet all of the following requirements at the time of registration and continuously throughout your use of the platform:

  • You are at least 21 years of age.
  • You are physically located in the Philippines at the time of play.
  • You are registering an account for your own personal use only.
  • You are not acting on behalf of another person or business entity.
  • You do not already hold an active juangame account.
  • You have not previously had an account suspended or terminated by juangame.

You are required to provide accurate, complete, and current information during registration including your full legal name, date of birth, and contact details. juangame will request verification documents as part of the KYC (Know Your Customer) process. Providing false information is grounds for immediate account closure and forfeiture of any balance.

Only one account is permitted per individual. If duplicate accounts are detected, juangame reserves the right to close all associated accounts and review any transactions made through them.

03 Account Security and Responsibilities

You are solely responsible for maintaining the confidentiality of your juangame account credentials including your username and password. juangame will never ask for your password via email or chat.

You must not share your account access with any other person. Any activity that occurs under your account is your responsibility, whether or not it was authorised by you. If you believe your account has been accessed without your permission, you must contact support immediately at [email protected].

OTP and Two-Factor Verification: Certain account actions including withdrawals trigger an OTP verification to your registered mobile number or email. Keep your contact details current to avoid being locked out.

juangame uses SSL encryption across all connections. However, you are responsible for the security of the device you use to access the platform. Logging out of your account after each session, especially on shared devices, is strongly recommended.

04 Deposits and Withdrawals

All financial transactions on juangame are conducted in Philippine Peso (PHP). juangame supports deposits through Philippine bank transfers and local e-wallet services. Cryptocurrency and foreign currencies are not accepted as deposit or withdrawal methods.

Deposits are credited to your juangame wallet upon successful confirmation from the payment provider. juangame is not responsible for delays caused by banking or e-wallet processing on the provider's side.

Withdrawals are subject to identity verification. Players who have not completed KYC will not be able to process withdrawals. juangame reserves the right to request supporting documentation before releasing any withdrawal.

  • Withdrawal requests are reviewed within juangame's standard processing timeframe.
  • Funds may only be withdrawn to a payment method associated with your verified identity.
  • Minimum and maximum transaction limits apply and are displayed in your account dashboard.
No third-party payments: juangame does not accept deposits from payment methods belonging to another person. Attempts to use third-party payment sources may result in account suspension.

05 Game Rules and Betting

Each game category on juangame – including slots, live casino, eBingo, and sports betting – operates according to its own specific rules. These rules are made available within each game or section of the platform before you place any bet.

All slot and table game outcomes are determined by certified random number generators. Sports betting and eBingo outcomes are governed by real-world events and draw results respectively. juangame does not alter or influence game outcomes in any way.

It is your responsibility to understand the rules and mechanics of any game before wagering. Stakes placed are non-refundable once a game round has commenced unless a verified technical fault is recorded on juangame's end.

Minimum and maximum stakes are displayed within each game. Placing a bet above the displayed maximum for a single round may result in the excess amount being returned or the bet being voided.

06 Bonuses and Promotions

juangame may offer bonuses, promotions, or rewards to registered players from time to time. The specific terms applicable to each promotion – including any wagering requirements, eligible games, minimum deposit amounts, and validity period – are published alongside each offer when it is active.

General conditions that apply to all bonuses unless otherwise stated:

  • Bonuses are intended for personal entertainment use only and cannot be transferred between accounts.
  • juangame reserves the right to withdraw or modify any bonus if it is found to have been claimed in error, abused, or obtained through a technical fault.
  • Players found to be exploiting bonus structures through coordinated play or other means will have their bonuses forfeited and accounts reviewed.

juangame does not guarantee the availability of any specific promotion at any given time. No promotion constitutes a guaranteed return or profit.

07 Prohibited Conduct

The following activities are strictly prohibited on the juangame platform. Engaging in any of these will result in account suspension, balance review, and possible legal referral:

  • Registering under a false identity or using another person's identity or payment details.
  • Accessing the platform from a jurisdiction where online gaming is prohibited.
  • Using automated bots, scripts, or software tools to interact with games or the platform.
  • Coordinating with other players to manipulate game outcomes or exploit bonus structures.
  • Attempting to circumvent security measures, verification systems, or account limits.
  • Using the platform for any money laundering, fraud, or other illegal financial activity.
  • Engaging in abusive, threatening, or harassing behaviour toward juangame staff or other players.
Collusion and fraud – juangame employs automated and manual monitoring for suspicious activity. Patterns consistent with fraud or abuse will trigger an immediate account review and funds hold.

08 Responsible Gaming

juangame is committed to supporting responsible gaming practices. The platform is for entertainment and all outcomes involve risk. No betting strategy guarantees a profit, and no game on juangame offers a guaranteed return.

juangame provides the following tools for players who wish to manage their gaming activity:

  • Deposit limits – set daily, weekly, or monthly caps on how much you can add to your wallet.
  • Session time reminders – receive alerts after a defined period of continuous play.
  • Self-exclusion – temporarily or permanently close your account to prevent access.

These tools are accessible from your account settings. Players who feel their gaming has become difficult to control are encouraged to use them or reach out to support. For more information, visit our Responsible Gaming page. juangame is strictly for players aged 21 and above.

09 Account Suspension and Termination

juangame reserves the right to suspend, restrict, or permanently close any account at its discretion, with or without prior notice, in the following circumstances:

  • Breach of any provision in these Terms and Conditions.
  • Failure to complete identity verification within a reasonable timeframe after being requested.
  • Suspected fraud, collusion, money laundering, or other illegal activity.
  • Providing false or misleading information during registration or verification.
  • A player's own request for self-exclusion or account closure.

In the event of an account closure for breach of these terms, juangame reserves the right to withhold any balance pending investigation. If no wrongdoing is found, any remaining balance after deducting outstanding bonuses or amounts under review will be returned to the player's verified payment method.

You may request to close your own account at any time by contacting support at [email protected]. Self-requested closure will be processed after any pending transactions are completed.

10 Limitation of Liability

juangame provides the platform and games on an "as available" basis. While we work to ensure the platform operates smoothly at all times, we do not guarantee uninterrupted access or error-free operation.

To the extent permitted by applicable law, juangame is not liable for:

  • Any loss of funds resulting from a player's own decisions, betting choices, or use of the platform.
  • Losses caused by delays, interruptions, or errors not directly attributable to juangame's own systems.
  • Indirect, consequential, or speculative losses of any kind.
  • Loss of data on a player's personal device resulting from use of the platform.

In the event of a verified technical fault that affects a game outcome, juangame reserves the right to void the affected bets and return stakes to the relevant accounts. This is at juangame's discretion after investigation.

11 Privacy and Data

juangame collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and processing of your personal information as described in that document.

Data collected during registration and KYC verification is used for identity verification, fraud prevention, and compliance purposes. juangame does not sell personal data to third parties for marketing purposes.

You have the right to request access to the personal data juangame holds about you. Contact [email protected] with your request.

12 Changes to These Terms

juangame may update these Terms and Conditions at any time. When changes are made, the "Last updated" date at the top of this page will be revised accordingly. For material changes, juangame will make a reasonable effort to notify registered players through in-platform notifications or email.

Your continued use of the juangame platform after any update is published constitutes your acceptance of the updated terms. If you do not agree with any revised terms, you should stop using the platform and contact support to arrange account closure.

Tip: Bookmark this page and check it periodically. It is always the most current version of juangame's Terms and Conditions.

Quick Reminders

  • You must be 21+ to play
  • One account per person only
  • Transactions in PHP only
  • KYC required for withdrawals

Agree with the Terms? Start Playing at juangame

Register your free account today, complete verification, and access the full juangame game library with PHP deposits.

For players aged 21 and above in the Philippines only · Please play responsibly