juangame Privacy Policy

01 Who This Policy Applies To

This Privacy Policy applies to all individuals who visit the juangame website at juangame.onl, use the juangame mobile application, or register an account on the platform. It governs how juangame collects, uses, stores, and protects personal data in connection with its online gaming services.

By creating an account and using the platform, you acknowledge that you have read this policy and understand how your personal data is handled. If you do not agree with the terms described here, you should not register or continue using juangame.

02 What Information We Collect

juangame collects different types of information depending on how you interact with the platform. Here is a breakdown of what we collect and at which stage:

juangame does not collect sensitive personal information such as biometric data beyond identity verification requirements, political opinions, or health records.

03 How We Use Your Information

The information juangame collects is used for the following purposes:

• Account management – creating, maintaining, and securing your juangame account.
• Identity and age verification – confirming you meet the 21+ age requirement and are who you say you are, particularly before processing withdrawals.
• Processing transactions – handling deposits and withdrawals in Philippine Peso through your verified payment method.
• Platform operation – delivering games, tracking gaming sessions, and maintaining your account balance accurately.
• Security and fraud prevention – detecting unusual account activity, preventing duplicate registrations, and protecting the integrity of the platform.
• Customer support – responding to your enquiries, resolving disputes, and following up on account-related requests.
• Responsible gaming – monitoring for signs of problematic play patterns and applying self-exclusion or limit settings you have requested.
• Platform improvement – analysing how the platform is used in aggregate (not individually identified) to improve performance and game selection.

04 Legal Basis for Processing

juangame processes your personal data on the following grounds:

• Contractual necessity – processing is required to operate your account and deliver the services you signed up for, including game access and PHP transactions.
• Legal obligation – certain data processing is required to comply with applicable laws, including anti-money laundering requirements and age verification obligations.
• Legitimate interests – juangame has a legitimate interest in preventing fraud, securing the platform, and maintaining accurate player records.
• Consent – where required, juangame will seek your explicit consent before processing data for purposes not covered above, such as optional marketing communications. You may withdraw consent at any time.

05 How We Share Your Information

juangame does not sell personal data. We may share your information with third parties only in the following limited circumstances:

• Payment processors – your transaction details are shared with the payment provider handling your deposit or withdrawal. This is limited to what is necessary to complete the transaction.
• Identity verification services – KYC data may be processed by a third-party verification service to validate your identity documents. These providers are bound by confidentiality obligations.
• Game providers – when you play a game on juangame, the relevant game provider may receive technical session data required to operate the game. Personal identifying information is not shared beyond what is necessary.
• Legal and compliance requirements – juangame may disclose data to government authorities or law enforcement where required by law or to prevent serious harm.

All third parties who receive juangame player data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for their own marketing purposes.

06 Data Retention

juangame retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, and compliance obligations.

Specific retention periods:

• Account and registration data – retained for the duration of your account and for a minimum period after account closure as required by law.
• Transaction records – retained for the period required under applicable financial recordkeeping obligations.
• KYC documents – retained as required by identity verification and anti-money laundering compliance requirements.
• Support communications – retained for the period reasonably necessary to resolve any related disputes or complaints.

When data is no longer required, juangame takes steps to securely delete or anonymise it so it can no longer be associated with your identity.

07 Cookies and Tracking Technologies

juangame uses cookies and similar technologies to operate the platform effectively. Here is how they are used:

• Session cookies – keep you logged into your account during a session. These expire when you close your browser.
• Functional cookies – remember your platform preferences such as language settings and game lobby filters.
• Security cookies – help detect and prevent fraudulent login attempts and protect your account.
• Analytics cookies – collect anonymised, aggregated data on how the platform is used to help juangame improve performance and identify technical issues.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect some platform functionality, including staying logged in between sessions.

08 Security Measures

juangame takes the security of your personal data seriously and maintains a range of technical and organisational measures to protect it:

• SSL/TLS encryption on all connections between your device and the juangame platform.
• Access controls ensuring that only authorised staff can access player account data, on a need-to-know basis.
• OTP (one-time password) verification for sensitive account actions including password changes and withdrawals.
• Regular security reviews of platform infrastructure and data handling processes.
• Fraud monitoring systems that flag unusual account behaviour for review.

While juangame implements industry-standard security practices, no system can guarantee absolute security. You play an important role in protecting your own account by keeping your login credentials confidential and logging out of shared devices after use.

09 Your Data Rights

As a registered juangame player, you have the following rights regarding your personal data. You can exercise any of these by contacting support at [email protected]:

juangame will respond to verified data requests within a reasonable timeframe. We may need to verify your identity before actioning certain requests.

10 Changes to This Policy

juangame may update this Privacy Policy from time to time to reflect changes in platform features, applicable laws, or data handling practices. When material changes are made, the "Last updated" date at the top of this page will be revised.

For significant changes, juangame will make a reasonable effort to notify registered players through in-platform messages or email notification. Your continued use of the platform after a policy update constitutes acceptance of the revised policy.

We recommend checking this page periodically so you are always aware of how your data is being handled.

11 Contact and Data Queries

For any questions about this Privacy Policy, to exercise your data rights, or to report a data concern, please reach out to the juangame support team:

juangame takes all data queries seriously and will acknowledge your message promptly. Complex requests involving data access or deletion may take additional time to process while we verify your identity and compile the relevant records.